Caran DAche Soft Natural Willow Charcoal Tube (3 Assorted Sizes Included)

DA0293

Delivery

Delivery is charged as priced on each order (International delivery exceptions apply).

Standard Delivery: We aim to process and dispatch orders within two days. However at peak order times this may not always be possible so please allow 3-5 days for processing.

If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.

Click and Collect Available

Click and collect is available at our Stroud shop. Please await our confirmation email before collecting. Proof of order required to pick up goods.

We hope you are very happy with every purchase from Pegasus Art however if you are not entirely satisfied we are here to help.

Please contact us by phone or email on info@pegasusart.co.uk. This is so one of our staff can determine whether you would like to return the product for a refund or exchange the product.

Returns

You have 28 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we have received your item and inspected it we will contact you.

If your return is approved, we will initiate an immediate exchange or refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

Products returned by you within the seven-day cooling-off period will be refunded in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

Contact Us

If you have any questions on how to return your item to us, contact us.